What is Twoo?
Twoo is the most fun way to meet new people in your area.
Meeting new people doesn't have to be difficult at all. Twoo is all about chatting, sharing photos and meeting new people. This way you will never feel alone.
The first thing you want to do when you see a nice profile is starting a conversation, right? We promise you lots of people who are eager to have a chat.
With real people
No fake profiles on Twoo. You should feel safe and have lots of fun!
It's up to you
So what do you want to do? Are you looking for a smile? A laugh? Maybe a stream of positive energy? A good friend? How about a date? It's up to you!
Are there any rules?
How much does it cost?
I've forgotten my password. What do I do?
Click on the 'Forgot your password?' link on the log in page and follow the instructions.
What do I do if I don't receive a confirmation email after registering?
First check your trash or junk folder for the confirmation email. If it's not there, try resending the confirmation mail on the Twoo homepage.
If the problem continues send us a message stating your problem. We'll look into it as soon as possible.
How do I become a member?
Simply click the 'Sign up here' link on the homepage and follow the instructions. You need a valid email address to complete the registration process. You can also log in with your Facebook account.
What is my login?
Your login is the email address that you used when you registered on Twoo.
How do I log out?
To log out, click the three dots next to your avatar in the upper right corner of the page. Then click the 'Log out' button. Hope to see you back soon!
I get unwanted invitations to join Twoo.
Twoo only sends invitations in the name of and on behalf of Twoo users and only if one of your friends has requested this. Twoo users can invite their contacts to see their profiles. Like this, Twoo wants to help its users to share their profiles. However, if you no longer wish to receive invitations from Twoo, you can block your email address by clicking the unsubscribe link at the bottom of the email. Please note that in this case, you will no longer be able to receive any emails from Twoo.
Twoo sends invitations to my email contacts without my permission!
We would like to inform you that we respect your privacy and we will never do anything without your consent. During the registration process and later we offer you the possibility to import your contacts from other platforms, to make inviting your friends easier. Then you can choose whether you want to actually invite them or not. Everyone who received an invitation, may at any time unsubscribe from receiving Twoo emails by clicking the link at the bottom of the message and thereby blocking their email address on our mailing list.
What is automated decision-making and profiling?
Europe's data protection framework, the General Data Protection Regulation ('GDPR'), provides the following definitions:
- Automated individual decision-making: making a decision about an individual solely by automated means (i.e. using computers and algorithms only, without any human involvement in the decision-making process);
- Profiling: evaluating certain things about an individual, including interests, preferences or behaviour, through an automated processing of personal data (e.g. using computers and algorithms to determine someone's interests based on his or her online behaviour).
Does Twoo rely on automated decision-making or profiling?
Automated decision-making and profiling are invisible features that are at the core of the services you know and love, upon which we constantly improve and without which we would be unable to help you build meaningful connections.
We use these features for the following reasons:
- To help connect you with other users.
We use the information you and other users provide us (such as your profile), along with information we collect from your use of our service (like your location, should you allow us to collect it) and others’ use of the service, to power our best-in-class proprietary matching algorithms and recommend the most compatible profiles to you, based on a number of criteria, including the attributes you told us (or we noticed) you like, common interests, your search criteria and location. Of course, we use the same process to recommend your profile to other users.
- To show you ads and offers that may be of interest to you.
We use information about you to show you useful and relevant ads on and off our service and measure the effectiveness of these ads. We also use information about you to deliver offers and discounts tailored to your profile.
- To promote safety and security.
We use automated decision-making and profiling as part of our moderation efforts (for example, removing bots), as well as to promote the safety and security of our users by making it easier to prevent illegal and unauthorised actions from happening and to swiftly and efficiently detect and fight those actions when they happen.
This processing may have a significant impact on users found to be carrying out illegal or unauthorised activities, both on and off our services, including suspension and account closure, without prejudice to other legal actions we could take.
How do I delete a photo or video?
Go to your Profile and click the photo or video you want to delete. Click the three dots at the bottom and choose 'Delete'. Remember: deleting cannot be undone.
How can I get access to someone’s private photos or videos?
If someone has private posts, you'll see a counter for private photos & videos on his/her profile. Click it and ask permission to see those private photos & videos. A message will be sent to the person, requesting access to the private posts.
How many photos or videos can I add on my Twoo profile?
We know that adding photos & videos on your Twoo profile is crucial for boosting your popularity on Twoo. That's why you can add as many as you like!
How can I add a photo or video using my mobile phone?
To upload a photo or video via the mobile site m.twoo.com, go to your Profile, tap 'Edit Profile' and then 'Add'. Follow the steps. To upload a photo or video via one of our apps, go to your Profile and hit the Pencil icon next to your avatar. Follow the steps.
How do I edit my profile?
Click on your avatar at the top right corner and click 'EDIT YOUR PROFILE INFO'. You can change your basic info (such as your name and location) and any additional info (your looks, your favourites...).
I want to change my profile photo
Changing your profile photo is really easy! Go to your profile page and hit the Edit icon next to your profile photo. Choose how you want to upload your new profile photo and follow the steps. You can also choose a new profile photo from your existing photos on Twoo. To do that, go to the photo you would like as your profile photo. Click the three dots at the bottom and choose 'Set as profile photo'. Remember that your profile photo needs to show your face in a clear and recognisable way. Your age and gender need to match your profile photo, and the photo cannot contain any nudity.
I want to change my birth year
Due to safety reasons you can only change your date of birth once. If you made a mistake in your birth year and you can't correct it yourself anymore, please contact the Help Desk with a scan of your ID so we can correct it for you.
I want to change my gender
Due to safety reasons you can only change your gender once. If you made a mistake in your gender and you can't correct it yourself anymore, please contact the Help Desk with a scan of your ID so we can correct it for you.
Do I have to fill out all profile questions?
No. You can answer as many or as few questions as you like. However, the more information you fill out, the easier it will be for us to find interesting people for you. As a guideline: give as much info as you would like to see from others. That's fair, no?
How can I add a photo or video?
Go to your Twoo profile and click 'Add photo'. Follow the steps.
How can I stop access to my private photos and videos?
To disable access to your private posts, go to Access to private posts in your Settings and click 'Edit'. Select the people that no longer should have access to your private photos or videos and hit the 'Remove selected' button.
What photo format is allowed?
Make sure your photo is GIF, JPG or PNG and at least 400 x 400 pixels.
What kind of photos or videos can I add?
What is the difference between profile photos, public photos and private photos?
A profile photo needs to show your face in a clear and recognisable way.
In your public folder, you can add all other photos you would like to share, except for nudity (bare buttocks, naked breasts...).
Photos that contain nudity or that are erotic belong in your private photos set.
Explicit nudity (genitals, anuses...) or porn are not allowed anywhere on Twoo.
How are photos & videos moderated?
How can I show my profile in Discover?
What happens if I don’t like someone in Discover?
Nothing will happen, we will only make sure you're not proposed to one another again.
What happens if I like someone that also likes me?
How can I appear more frequently in Discover?
For a small fee, we will put you 100 extra times in Discover. Click 'Get seen 100x in Discover' to get started.
What happens if someone likes me in a game?
People who like you are shown in 'Who likes you'. If you're also interested in them, please indicate that, so they are shown in 'Matches'. People you are interested in are shown in 'Who you like'. As soon as they've indicated they are also interested in you, you'll see them in 'Matches'.
What is Live?
Live is the best way to interact in real time with many people at once.
The people who like your profile will receive a notification when you go Live so they can tune in to your video. Moreover, Live videos are pushed to the front of Explore, giving you lots of extra views and likes.
How can I go Live?
We’ve launched Live for everyone in the Android and iOS app.
To go Live in the Android or iOS app, tap ‘Add’ in Explore. Tap ‘Live’, then ‘Start Live video’ and start broadcasting. Tap ‘End’ at the top right when you want to stop broadcasting.
What happens to the Live video after the broadcast ends?
Live videos are only instant and can no longer be viewed on Twoo afterwards.
How can I change what I’m looking for?
How do you decide whom to propose to me in my search results?
Twoo has the smartest technology for matching. We aren't only looking into your preferences, but also into the preferences of people interested in you.
How can I get seen more often in Search?
First in Search puts you at the top of the search results for 24 hours. You can see who’s using First in Search from the purple crown icon in the top left of their profile photo. On average, people who use First in Search get more than twice as many likes, nearly 3 times as many visitors and double the messages than users who don’t use this feature. You can make yourself First in Search from the Boost page, or by using the button at the top of Search.
How do I send someone a message?
Visit the profile of the person you want to contact. Hit Chat and type what you want to say in the text box. Enjoy chatting on Twoo!
How do I know when I have a new message?
A notification will be shown if you have new messages. Click on the notification bubble to open the new message. When you have a new message, you'll also see the counter change on Chat in the top menu.
Note that you can also indicate that you want to receive mail notifications if you've received a new message. To receive mail notifications, go to Settings and edit your notification settings.
How do I know if one of my contacts is online?
A green dot (online) on the profile or next to the profile photo indicates that someone is online.
How do I know if someone has received and read my message?
Only Twoo Premium users can see if receivers have already read their messages. Activate now!
Why can’t I change my online status?
Your online status is changed automatically. Once you log in your status changes to online. If you are idle for 5 minutes, your status changes to offline.
How many messages can I send daily?
Nobody likes spam. By limiting new contacts per day, we hope to improve the site experience for all our users. If you activate Premium you can contact more people every day.
How do I add a new line in a chat?
If you want to add a new line in your message, press Alt+Enter. The cursor will move to the line below rather than sending the message immediately. Hit 'Enter' to send the message.
How can I send someone a photo?
To send a photo to someone, click the camera icon in Chat. Make sure you allow Twoo to access your camera. On the mobile site and in the apps, tap the circle icon to take a photo. On desktop, click 'Take photo'. Alternatively, click the camera roll icon to send an existing photo. Choose whether you want your photo to expire after being viewed or not. Click the send button to send your photo.
Remember that you can only send photos to people who like your profile or have sent you a message.
How can I send someone a video?
To send a video to someone, click the camera icon in Chat. Make sure you allow Twoo to access your camera. On the mobile site and in the apps, hold the circle icon to record a video and release it to stop recording. On desktop, click 'Make video' and start recording. Alternatively, click the camera roll icon to send an existing video. Choose whether you want your video to expire after being viewed or not. Click the send button to send your video.
Remember that you can only send videos to people who like your profile or have sent you a message.
How can I fully enjoy Twoo?
You can do most things for free on Twoo, such as meeting new people via Discover, Search or Chat with your Matches.To further enhance your Twoo experience, we offer some paying features.
With Credits you can easily promote your profile. You can give your profile a Boost, highlight your messages, send gifts or stickers and much more! You can read all about how Credits can increase your popularity on the Credits page.
Thanks to Premium you get access to a lot of extra features, that make your Twoo experience even better. With Premium you can contact everyone on Twoo, you can always see your likes and visitors, and much more. Do you want to know more? Read all about it on the Premium page.
Thanks to Daily Discover you'll be shown in Discover 100x every day. That way you'll easily find new matches. You can also use Credits to get in Discover. Want to know more? Read all about it in your Settings.
Thanks to Daily Boost your profile automatically gets a Boost every day. Each Boost gives you a whole day's worth of activity in only 15 minutes. That way you'll get more likes, visitors and conversations. You can also give your profile a single Boost with Credits. Want to know more about Daily Boost? Read all about it in your Settings.
Thanks to Daily Spotlight you'll be shown in the Spotlight every day. That way everyone around you can see your gorgeous profile picture. You can also use Credits to get in the Spotlight. Want to know more? Read all about it in your Settings.
Thanks to Daily First in Search you'll be shown on top of the Search results every day. That way you'll easily find new matches. You can also use Credits to get First In Search. Want to know more? Read all about it in your Settings.
How much does Twoo cost?
You can do most things for free on Twoo, such as meeting new people via Discover, Search or Chat with your Matches.To further enhance your Twoo experience, we offer some paying features. Want to know more? Read all about it on our Credits page or in your Settings.
There are different packages and prices can change, because we regularly offer promotions. TIP: larger packages and purchases with credit card are cheaper. SMS providers often charge extra costs.
Why was I charged?
Here are some of the most common reasons why you’ve been charged:
Some of our products are subscriptions, as clearly indicated on our payment pages. After your first purchase, you'll be charged automatically so you can continue to enjoy the products you bought. You can cancel your subscription at any time via your Settings.
- Subscription was renewed after a free trial
Sometimes we offer free trials to try out our products. When you accept such offer you agree that your subscription will automatically be started after the free trial period. You can cancel your subscription at any time via your Settings.
- An extra product was bought
When you purchase a product on Twoo, we might suggest you buy an extra product in order to enhance your Twoo experience. When you buy that extra product, you'll be charged for both products.
- You have saved your payment details, which enabled you to buy products with 1 click
When you buy a product on Twoo, your payment details are saved. That way future purchases on Twoo are easier for you.
Are you seeing charges from Twoo that you can't explain? Contact us with all relevant information about those payments. We will help you as soon as possible.
Why do I need to pay on Twoo?
You can do most things on Twoo for free, like meet new people via Discover, Search or chat with your matches. To make Twoo as secure and awesome as we can, we need fantastic developers and they like to get paid for their services. That's why we offer a few paying features to further enhance your Twoo experience.
TIP: larger packages and purchases with credit card are cheaper. SMS providers often charge extra costs.
Is my payment secure?
Twoo uses completely secure partners to process your Premium or Credits payments. We never see your payment details, they are encrypted and processed securely to industry standard levels.
What is my security (CVC/CID/CCV) code?
This is usually the last 3 digits on the back of your card (not embossed). Sometimes the code is on the front of your card. This simply ensures that you have your card with you and that it is you. It's another way we ensure your payment is secure.
What is my 3D secure password?
Some banks add their own additional security measure into the payment process. They previously asked you to set a password for online payments, called a 3D secure password. If you can't remember this password, please contact your bank and try again later.
I bought a product, but did not receive it.
Products are activated shortly after your payment is successful. You’ll see a green success message telling you your feature has been activated. If you don’t see this message after a few minutes, please contact us at email@example.com. We will help you as soon as possible.
How can I cancel my subscription on Twoo?
You can cancel your recurring payments via your Settings. Choose 'Stop subscription' next to the subscription you want to cancel and follow the steps. Problems? Contact us at firstname.lastname@example.org. We will help you as soon as possible.
How do I end my PayPal billing agreement with Twoo?
Note: Ending your billing agreement will mean we can no longer process your Twoo Premium payments via PayPal. You will also no longer be able to make one-click payments using PayPal.
Follow these steps to end your PayPal billing agreement with Twoo:
1. Log in to your PayPal account
2. Select 'My account' and then 'Profile'
3. Select 'Account info'
4. Select 'My Pre-Approved Payments'
5. Select your billing agreement with Twoo from the list and then click 'cancel' to end the agreement.
How do I remove my payment details from Twoo?
In some cases, we securely save your payment details, so that you can pay more easily next time. Do you want to remove your payment details? Contact us at email@example.com. We will remove your payment details as soon as possible.
What is automatic top-up?
We make it easy for you to enjoy Twoo Credits features by topping you up when your balance gets low (below 300). If you don’t want this feature, you can turn it off when you buy Credits, and you can turn it off at any time from your Settings page. Just uncheck the box next to ‘Auto top-up’.
Haven’t found an answer to your question?
Why can't I make a payment when browsing on Safari?
1. Select the Safari menu (Mac) or Edit menu (PC).
2. Select Preferences.
3. Choose the Privacy tab.
4. Set 'Block Cookies' to Never.
5. Close the Preferences window.
6. Reload the website.
You can now try your payment again.
Return to the Premium or Credits page.
What are cookies?
How can I change my email address?
Go to Settings and choose Edit in the Account section. Enter your new email address and click the 'Save' button. Note that you must confirm your new email address by clicking the link in the email we will then send to your new address.
How do I change my language?
How can I make my account visible again?
Your account is hidden, but you want to be shown in the search results again? To make your account visible, go to Settings and choose Edit in the Account section. Pick 'Active' in the drop-down next to Account status and hit Save.
How can I hide my account?
Need some rest? Hide your account temporarily! If your account is hidden, you no longer show up in search results or in Discover.
To hide your account, go to Settings and choose Edit in the Account section. Pick 'Hidden' in the drop-down next to Account status and hit Save.
How do I delete my account?
Are you sure you want to leave us? We'll miss you a lot!
If you're sure you want to delete your account, please go to Settings and click the Edit icon in the Account section. Then click 'Delete account' and follow the instructions.
How do I change my password?
To change your password, go to the Settings page. Click the Edit icon, then click 'Change password'. Enter your current password, then type in your new password, retype to confirm it, and click the 'Change' button.
How can I change the amount of mail notifications I receive?
Mail notifications are emails sent to your email address to alert you when you have a new visitor, a new message, a new match... You can choose if you want to receive them or not. It's up to you, but remember: if your match is visiting your profile, you might want to know about it immediately, don't you?
You can always change your mail notification settings by going to Settings. Click Edit next to 'Mail settings' and choose your preferred notification settings. Don't forget to save your changes!
How can I block users?
On all profiles and in all messages, you'll find a 'Block' option if you click the three dots or the flag at the top right. Blocked users can no longer contact or visit you. You won't see them in Discover or in your search results.
You can also report abuse by clicking 'Report abuse' on the user's profile or in his/her private messages.
Can people I have blocked still write me messages?
Yes, but you won't receive those messages. No worries!
How can I unblock users?
In the ‘Blocked users’ section of your Settings, you'll find an overview of people you've blocked. Click Edit to unblock people: Select the persons that no longer should be blocked and click 'Unblock selected'.
How do I prevent Twoo from determining my location?
We always want to make sure that you get the most accurate results, adjusted to your location. You can choose to stop sharing your location with Twoo at any time. How to do this depends on the browser you are using, but you can usually find it in your browser settings or preferences.
How do I change the language of my Android/iPhone app?
The Twoo apps on your smartphone follow the language of your phone settings. If you want to change the language of the app, please change the language in your phone.
Twoo's mobile site is not working correctly on my phone
We made our developers spend a lot of time on making sure that our mobile website runs smoothly on all possible cell phones with different browsers and operation systems. Nevertheless it is possible that some of the features that we provide are not supported by older devices. The problem may apply particularly to older versions of Nokia and BlackBerry. If you are using one of them, we might not be able to help ... Yes, we feel really bad about it :(