Security & Abuse
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Security & Abuse

  • How can I block users?

    On all profiles and in all messages, you'll find a 'Block' link if you click the three dots in the circle or the flag at the right. Blocked users can no longer contact or visit you. You won't see them in Discover or in your search results.
    You can also report abuse by clicking 'Report abuse' on the user's profile or in his/her private message. If you want to report someone that you can't find in your inbox anymore, you can contact us and include any useful information that might help us to identify this user. We'll make sure to look into it, but it might take a little longer than the direct reporting method described above.

  • Can people I have blocked still write me messages?

    Yes, but you won't receive those messages. No worries!

  • How can I unblock users?

    In the 'Blocked users' section of your Settings, you'll find an overview of people you've blocked. Click the pencil icon, select the persons that no longer should be blocked and click 'Unblock'.

  • How do I prevent Twoo from determining my location?

    We always want to make sure that you get the most accurate results, adjusted to your location. You can choose to stop sharing your location with Twoo at any time. How to do this depends on the browser you are using, but you can usually find it in your browser settings or preferences.

  • How can I keep myself safe?

    At Twoo, we take the safety of our members very seriously. Please read our Guide to Online and Offline Safety to get tips on how to protect yourself.

  • How are Safe Message Filters used to process my exchanges with other users on Twoo?

    Keeping you safe is and will always be a top priority. We use automated tools to scan interactions like messages and video calls solely for indications of harmful or illegal behavior. Our trained agents may review interactions that are flagged by our automated tools or in response to a user report. We may use these examples to train our technology to improve our ability to find and remove similar content.