How can I fully enjoy Twoo?
You can do most things for free on Twoo, such as meeting new people via Discover, Search or Chat with your Matches.To further enhance your Twoo experience, we offer some paying features.
With Credits you can easily promote your profile. You can give your profile a Boost, highlight your messages, send gifts or stickers and much more! You can read all about how Credits can increase your popularity on the Credits page.
Thanks to Premium you get access to a lot of extra features, that make your Twoo experience even better. With Premium you can contact everyone on Twoo, you can always see your likes and visitors, and much more. Do you want to know more? Read all about it on the Premium page.
Thanks to Daily Discover you'll be shown in Discover 100x every day. That way you'll easily find new matches. You can also use Credits to get in Discover. Want to know more? Read all about it in your Settings.
Thanks to Daily Boost your profile automatically gets a Boost every day. Each Boost gives you a whole day's worth of activity in only 15 minutes. That way you'll get more likes, visitors and conversations. You can also give your profile a single Boost with Credits. Want to know more about Daily Boost? Read all about it in your Settings.
Thanks to Daily Spotlight you'll be shown in the Spotlight every day. That way everyone around you can see your gorgeous profile picture. You can also use Credits to get in the Spotlight. Want to know more? Read all about it in your Settings.
Thanks to Daily First in Search you'll be shown on top of the Search results every day. That way you'll easily find new matches. You can also use Credits to get First in Search. Want to know more? Read all about it in your Settings.
How much does Twoo cost?
You can do most things for free on Twoo, such as meeting new people via Discover, Search or Chat with your Matches.To further enhance your Twoo experience, we offer some paying features. Want to know more? Read all about it on our Credits page or in your Settings.
There are different packages and prices can change, because we regularly offer promotions. TIP: larger packages and purchases with credit card are cheaper. SMS providers often charge extra costs.
Why was I charged?
Here are some of the most common reasons why you’ve been charged:
Some of our products are subscriptions, as clearly indicated on our payment pages. After your first purchase, you'll be charged automatically so you can continue to enjoy the products you bought. You can cancel your subscription at any time via your Settings.
- Subscription was renewed after a free trial
Sometimes we offer free trials to try out our products. When you accept such offer you agree that your subscription will automatically be started after the free trial period. You can cancel your subscription at any time via your Settings.
- An extra product was bought
When you purchase a product on Twoo, we might suggest you buy an extra product in order to enhance your Twoo experience. When you buy that extra product, you'll be charged for both products.
- You have saved your payment details, which enabled you to buy products with 1 click
When you buy a product on Twoo, your payment details are saved. That way future purchases on Twoo are easier for you.
Are you seeing charges from Twoo that you can't explain? Contact us with all relevant information about those payments. We will help you as soon as possible.
Why do I need to pay on Twoo?
You can do most things on Twoo for free, like meet new people via Discover, Search or chat with your matches. To make Twoo as secure and awesome as we can, we need fantastic developers and they like to get paid for their services. That's why we offer a few paying features to further enhance your Twoo experience.
TIP: larger packages and purchases with credit card are cheaper. SMS providers often charge extra costs.
Is my payment secure?
Twoo uses completely secure partners to process your Premium or Credits payments. We never see your payment details, they are encrypted and processed securely to industry standard levels.
What is my security (CVC/CID/CCV) code?
This is usually the last 3 digits on the back of your card (not embossed). Sometimes the code is on the front of your card. This simply ensures that you have your card with you and that it is you. It's another way we ensure your payment is secure.
What is my 3D secure password?
Some banks add their own additional security measure into the payment process. They previously asked you to set a password for online payments, called a 3D secure password. If you can't remember this password, please contact your bank and try again later.
I bought a product, but did not receive it.
Products are activated shortly after your payment is successful. You’ll see a green success message telling you your feature has been activated. If you don’t see this message after a few minutes, please contact us at firstname.lastname@example.org. We will help you as soon as possible.
How can I cancel my subscription on Twoo?
You can cancel your recurring payments via your Settings. Choose 'Stop subscription' next to the subscription you want to cancel and follow the steps. Problems? Contact us at email@example.com. We will help you as soon as possible.
How do I end my PayPal billing agreement with Twoo?
Note: Ending your billing agreement will mean we can no longer process your Twoo Premium payments via PayPal. You will also no longer be able to make one-click payments using PayPal.
Follow these steps to end your PayPal billing agreement with Twoo:
1. Log in to your PayPal account
2. Select 'My account' and then 'Profile'
3. Select 'Account info'
4. Select 'My Pre-Approved Payments'
5. Select your billing agreement with Twoo from the list and then click 'cancel' to end the agreement.
How do I remove my payment details from Twoo?
If you agree to store a card or PayPal account for future purchases, we securely save your payment details so that you can pay more easily next time. You can delete your card details or PayPal account from your Settings. Please note that removing a payment method will not cancel any active subscription on the payment method. Contact us at firstname.lastname@example.org if you encounter any issues with this.
What is automatic top-up?
We make it easy for you to enjoy Twoo Credits features by offering the option to top you up when your balance gets low (below 300). If you want this feature, you can turn it on when you buy Credits, and you can turn it off at any time from your Settings page. Just uncheck the box next to 'Auto top-up'.
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