Twoo is the most fun way to meet new people in your area.

Fun
Meeting new people doesn't have to be difficult at all. Twoo is all about chatting, sharing photos and meeting new people. This way you will never feel alone.

Chat
The first thing you want to do when you see a nice profile is starting a conversation, right? We promise you lots of people who are eager to have a chat.

With real people
No fake profiles on Twoo. You should feel safe and have lots of fun!

It's up to you
So what do you want to do? Are you looking for a smile? A laugh? Maybe a stream of positive energy? A good friend? How about a date? It's up to you!

We don't have many rules, and hope you'll respect them. If not, we won't hesitate to block your account in order to keep this a fun and secure place. You can find the rules in the Code of Conduct, Terms & Conditions and Privacy Policy.

You can try Twoo for free: register, create a profile, upload photos, meet and chat with people for free. Want to have more options? Then get yourself a Premium account!

Click on the 'Forgot your password?' link on the log in page and follow the instructions.

First check your trash or junk folder for the confirmation email. If it's not there, try resending the confirmation mail on the Twoo homepage.
If the problem continues, send us a message stating your problem. We'll look into it as soon as possible.

Simply click the 'Sign up' link on the homepage and follow the instructions. You need a valid e-mail address to complete the registration process. You can also sign up with your Facebook account.

Your login is the email address that you used when you registered on Twoo.

To log out, click the three dots next to your avatar in the upper right corner of the page. Then click the 'Log out' button. Hope to see you back soon!

Europe's data protection framework, the General Data Protection Regulation ('GDPR'), provides the following definitions:


- Automated individual decision-making: making a decision about an individual solely by automated means (i.e. using computers and algorithms only, without any human involvement in the decision-making process);


- Profiling: evaluating certain things about an individual, including interests, preferences or behaviour, through an automated processing of personal data (e.g. using computers and algorithms to determine someone's interests based on his or her online behaviour).

Automated decision-making and profiling are invisible features that are at the core of the services you know and love, upon which we constantly improve and without which we would be unable to help you build meaningful connections.


We use these features for the following reasons:


- To help connect you with other users.

We use the information you and other users provide us (such as your profile), along with information we collect from your use of our service (like your location, should you allow us to collect it) and others’ use of the service, to power our best-in-class proprietary matching algorithms and recommend the most compatible profiles to you, based on a number of criteria, including the attributes you told us (or we noticed) you like, common interests, your search criteria and location. Of course, we use the same process to recommend your profile to other users.


- To show you ads and offers that may be of interest to you.

We use information about you to show you useful and relevant ads on and off our service and measure the effectiveness of these ads. We also use information about you to deliver offers and discounts tailored to your profile.


- To promote safety and security.

We use automated decision-making and profiling as part of our moderation efforts (for example, removing bots), as well as to promote the safety and security of our users by making it easier to prevent illegal and unauthorised actions from happening and to swiftly and efficiently detect and fight those actions when they happen.



This processing may have a significant impact on users found to be carrying out illegal or unauthorised activities, both on and off our services, including suspension and account closure, without prejudice to other legal actions we could take.

Go to your Profile and click the photo or video you want to delete. Click the three dots at the bottom and choose 'Delete'. Remember: deleting cannot be undone.

If someone has private posts, you'll see a counter for private photos & videos on his/her profile. Click it and ask permission to see those private photos & videos. A message will be sent to the person, requesting access to the private posts.

We know that adding photos & videos on your Twoo profile is crucial for boosting your popularity on Twoo. That's why you can add as many as you like!

To upload a photo or video via the mobile site m.twoo.com, go to your Profile, tap 'Edit Profile' and then 'Add'. Follow the steps. To upload a photo or video via one of our apps, go to your Profile and hit the Pencil icon next to your avatar. Follow the steps.

Click on your avatar at the top right corner and click 'EDIT YOUR PROFILE INFO'. You can change your basic info (such as your name and location) and any additional info (your looks, your favourites...).

Changing your profile photo is really easy! Go to your profile page and hit the Edit icon next to your profile photo. Choose how you want to upload your new profile photo and follow the steps. You can also choose a new profile photo from your existing photos on Twoo. To do that, go to the photo you would like as your profile photo. Click the three dots at the bottom and choose 'Set as profile photo'. Remember that your profile photo needs to show your face in a clear and recognisable way. Your age and gender need to match your profile photo, and the photo cannot contain any nudity.

Due to safety reasons, you can only change your date of birth once. If you made a mistake in your birth year and you can't correct it yourself anymore, please contact the Help Desk with a scan of your ID so we can correct it for you.

Due to safety reasons, you can only change your gender once. If you made a mistake in your gender and you can't correct it yourself anymore, please contact the Help Desk with a scan of your ID so we can correct it for you.

No. You can answer as many or as few questions as you like. However, the more information you fill out, the easier it will be for us to find interesting people for you. As a guideline: give as much info as you would like to see from others. That's fair, no?

Go to your Twoo profile and click 'Add photo'. Follow the steps.

To disable access to your private posts, go to Access to private posts in your Settings and click 'Edit'. Select the people that no longer should have access to your private photos or videos and hit the 'Remove selected' button.

Make sure your photo is GIF, JPG or PNG and at least 400 x 400 pixels.

Any photo or video you add is subject to our Terms & Conditions and our Code of Conduct. Please read them through before adding any content.

A profile photo needs to show your face in a clear and recognisable way.
In your public folder, you can add all other photos you would like to share, except for nudity (bare buttocks, naked breasts...).
Photos that contain nudity or that are erotic belong in your private photos set.
Explicit nudity (genitals, anuses...) or porn are not allowed anywhere on Twoo.
Our moderators can move photos from one set to another, or block the photos completely if they don't respect our Terms of Use.

All photos & videos are subject to our Terms & Conditions and our Code of Conduct. Our moderators will check all photos and videos you add. Posts can be moved or blocked when needed.

Based on filter preferences, people are proposed to one another. All of this happens automatically! There's nothing you need to do, but adding a photo and filling out your info on your profile.

Nothing will happen, we will only make sure you're not proposed to one another again.

You have a match! You will see each other in 'Matches', so you can easily start chatting if your match is online. Congratulations!

For a small fee, we will put you 100 extra times in Discover. Click 'Get seen 100x in Discover' to get started.

People who like you are shown in 'Who likes you'. If you're also interested in them, please indicate that, so they are shown in 'Matches'. People you are interested in are shown in 'Who you like'. As soon as they've indicated they are also interested in you, you'll see them in 'Matches'.

Live is the best way to interact in real time with many people at once.
The people who like your profile will receive a notification when you go Live so they can tune in to your video. Moreover, Live videos are pushed to the front of Explore, giving you lots of extra views and likes.

We’ve launched Live for everyone in the Android and iOS app.
To go Live in the Android or iOS app, tap ‘Add’ in Explore. Tap ‘Live’, then ‘Start Live video’ and start broadcasting. Tap ‘End’ at the top right when you want to stop broadcasting.

Live videos are only instant and can no longer be viewed on Twoo afterwards.

You can edit your preferences on your profile page or in the search filter.

Twoo has the smartest technology for matching. We aren't only looking into your preferences, but also into the preferences of people interested in you.

First in Search puts you at the top of the search results for 24 hours. You can see who’s using First in Search from the purple crown icon in the top left of their profile photo. On average, people who use First in Search get more than twice as many likes, nearly 3 times as many visitors and double the messages than users who don’t use this feature. You can make yourself First in Search from the Boost page, or by using the button at the top of Search.

Visit the profile of the person you want to contact. Hit Chat and type what you want to say in the text box. Enjoy chatting on Twoo!

A notification will be shown if you have new messages. Click on the notification bubble to open the new message. When you have a new message, you'll also see the counter change on Chat in the top menu.

Note that you can also indicate that you want to receive mail notifications if you've received a new message. To receive mail notifications, go to Settings and edit your notification settings.

A green dot (online) on the profile or next to the profile photo indicates that someone is online.

Only Twoo Premium users can see if receivers have already read their messages. Activate now!

Your online status is changed automatically. Once you log in your status changes to online. If you are idle for 5 minutes, your status changes to offline.

Nobody likes spam. By limiting new contacts per day, we hope to improve the site experience for all our users. If you activate Premium you can contact more people every day.

If you want to add a new line in your message, press Alt+Enter. The cursor will move to the line below rather than sending the message immediately. Hit 'Enter' to send the message.

To send a photo to someone, click the camera icon in Chat. Make sure you allow Twoo to access your camera. On the mobile site and in the apps, tap the circle icon to take a photo. On desktop, click 'Take photo'. Alternatively, click the camera roll icon to send an existing photo. Choose whether you want your photo to expire after being viewed or not. Click the send button to send your photo.
Remember that you can only send photos to people who like your profile or have sent you a message.

To send a video to someone, click the camera icon in Chat. Make sure you allow Twoo to access your camera. On the mobile site and in the apps, hold the circle icon to record a video and release it to stop recording. On desktop, click 'Make video' and start recording. Alternatively, click the camera roll icon to send an existing video. Choose whether you want your video to expire after being viewed or not. Click the send button to send your video.
Remember that you can only send videos to people who like your profile or have sent you a message.

To send a photo or video to someone, click the camera/photo icon in Chat. When you upload your picture or video in the chat, you'll see a switch called "Expiring Photo/Video" at the top of the picture or video. If you activate the switch, the other person can see your photo or video only once, before it disappears forever. Deactivate the switch if you want to allow the other person to see the picture or video as many times as they want.

You can do most things for free on Twoo, such as meeting new people via Discover, Search or Chat with your Matches.To further enhance your Twoo experience, we offer some paying features.

With Credits you can easily promote your profile. You can give your profile a Boost, highlight your messages, send gifts or stickers and much more! You can read all about how Credits can increase your popularity on the Credits page.

Thanks to Premium you get access to a lot of extra features, that make your Twoo experience even better. With Premium you can contact everyone on Twoo, you can always see your likes and visitors, and much more. Do you want to know more? Read all about it on the Premium page.

Thanks to Daily Discover you'll be shown in Discover 100x every day. That way you'll easily find new matches. You can also use Credits to get in Discover. Want to know more? Read all about it in your Settings.

Thanks to Daily Boost your profile automatically gets a Boost every day. Each Boost gives you a whole day's worth of activity in only 15 minutes. That way you'll get more likes, visitors and conversations. You can also give your profile a single Boost with Credits. Want to know more about Daily Boost? Read all about it in your Settings.

Thanks to Daily Spotlight you'll be shown in the Spotlight every day. That way everyone around you can see your gorgeous profile picture. You can also use Credits to get in the Spotlight. Want to know more? Read all about it in your Settings.

Thanks to Daily First in Search you'll be shown on top of the Search results every day. That way you'll easily find new matches. You can also use Credits to get First In Search. Want to know more? Read all about it in your Settings.

You can do most things for free on Twoo, such as meeting new people via Discover, Search or Chat with your Matches.To further enhance your Twoo experience, we offer some paying features. Want to know more? Read all about it on our Credits page or in your Settings.

There are different packages and prices can change, because we regularly offer promotions. TIP: larger packages and purchases with credit card are cheaper. SMS providers often charge extra costs.

Here are some of the most common reasons why you’ve been charged:

- Subscription
Some of our products are subscriptions, as clearly indicated on our payment pages. After your first purchase, you'll be charged automatically so you can continue to enjoy the products you bought. You can cancel your subscription at any time via your Settings.

- Subscription was renewed after a free trial
Sometimes we offer free trials to try out our products. When you accept such offer you agree that your subscription will automatically be started after the free trial period. You can cancel your subscription at any time via your Settings.

- An extra product was bought
When you purchase a product on Twoo, we might suggest you buy an extra product in order to enhance your Twoo experience. When you buy that extra product, you'll be charged for both products.

- You have saved your payment details, which enabled you to buy products with 1 click
When you buy a product on Twoo, your payment details are saved. That way future purchases on Twoo are easier for you.

Are you seeing charges from Twoo that you can't explain? Contact us with all relevant information about those payments. We will help you as soon as possible.

You can do most things on Twoo for free, like meet new people via Discover, Search or chat with your matches. To make Twoo as secure and awesome as we can, we need fantastic developers and they like to get paid for their services. That's why we offer a few paying features to further enhance your Twoo experience.

TIP: larger packages and purchases with credit card are cheaper. SMS providers often charge extra costs.

Twoo uses completely secure partners to process your Premium or Credits payments. We never see your payment details, they are encrypted and processed securely to industry standard levels.

This is usually the last 3 digits on the back of your card (not embossed). Sometimes the code is on the front of your card. This simply ensures that you have your card with you and that it is you. It's another way we ensure your payment is secure.

Some banks add their own additional security measure into the payment process. They previously asked you to set a password for online payments, called a 3D secure password. If you can't remember this password, please contact your bank and try again later.

Products are activated shortly after your payment is successful. You’ll see a green success message telling you your feature has been activated. If you don’t see this message after a few minutes, please contact us at premium@twoo.com. We will help you as soon as possible.

You can cancel your recurring payments via your Settings. Choose 'Stop subscription' next to the subscription you want to cancel and follow the steps. Problems? Contact us at premium@twoo.com. We will help you as soon as possible.

Note: Ending your billing agreement will mean we can no longer process your Twoo Premium payments via PayPal. You will also no longer be able to make one-click payments using PayPal.


Follow these steps to end your PayPal billing agreement with Twoo:


1. Log in to your PayPal account

2. Select 'My account' and then 'Profile'

3. Select 'Account info'

4. Select 'My Pre-Approved Payments'

5. Select your billing agreement with Twoo from the list and then click 'cancel' to end the agreement.

In some cases, we securely save your payment details, so that you can pay more easily next time. Do you want to remove your payment details? Contact us at premium@twoo.com. We will remove your payment details as soon as possible.

We make it easy for you to enjoy Twoo Credits features by topping you up when your balance gets low (below 300). If you don’t want this feature, you can turn it off when you buy Credits, and you can turn it off at any time from your Settings page. Just uncheck the box next to ‘Auto top-up’.

Send a message to your Community Manager or send an e-mail to premium@twoo.com.

We use cookies (small packets of data stored on your browser) to help us process your payment. Perhaps cookies have been disabled in your settings and therefore we cannot complete your payment. To fix this, either make your payment through another browser, or enable cookies on Safari by following these simple steps:


1. Select the Safari menu (Mac) or Edit menu (PC).

2. Select Preferences.

3. Choose the Privacy tab.

4. Set 'Block Cookies' to Never.

5. Close the Preferences window.

6. Reload the website.



You can now try your payment again.


Return to the Premium or Credits page.

A cookie is a small text file placed by an online provider (such as Twoo.com) on the device of visitors to their website. Twoo primarily uses cookies so that everyone can easily browse Twoo.com and to gather data to improve the service we offer to our visitors.

If you want to read more on how we use cookies, please visit our Cookie Policy.

Go to Settings and choose Edit in the Account section. Enter your new email address and click the 'Save' button. Note that you must confirm your new email address by clicking the link in the email we will then send to your new address.

Go to Settings and choose Edit in the Account section. In the Language section, you can choose another language. Don't forget to click 'Save'.

Your account is hidden, but you want to be shown in the search results again? To make your account visible, go to Settings and choose Edit in the Account section. Pick 'Active' in the drop-down next to Account status and hit Save.

Need some rest? Hide your account temporarily! If your account is hidden, you no longer show up in search results or in Discover.

To hide your account, go to Settings and choose Edit in the Account section. Pick 'Hidden' in the drop-down next to Account status and hit Save.

Are you sure you want to leave us? We'll miss you a lot!

If you're sure you want to delete your account, please go to Settings and click the Edit icon in the Account section. Then click 'Delete account' and follow the instructions.

To change your password, go to the Settings page. Click the Edit icon, then click 'Change password'. Enter your current password, then type in your new password, retype to confirm it, and click the 'Change' button.

Mail notifications are emails sent to your email address to alert you when you have a new visitor, a new message, a new match... You can choose if you want to receive them or not. It's up to you, but remember: if your match is visiting your profile, you might want to know about it immediately, don't you?
You can always change your mail notification settings by going to Settings. Click Edit next to 'Mail settings' and choose your preferred notification settings. Don't forget to save your changes!

On all profiles and in all messages, you'll find a 'Block' option if you click the three dots or the flag at the top right. Blocked users can no longer contact or visit you. You won't see them in Discover or in your search results.
You can also report abuse by clicking 'Report abuse' on the user's profile or in his/her private messages.

Yes, but you won't receive those messages. No worries!

In the ‘Blocked users’ section of your Settings, you'll find an overview of people you've blocked. Click Edit to unblock people: Select the persons that no longer should be blocked and click 'Unblock selected'.

We always want to make sure that you get the most accurate results, adjusted to your location. You can choose to stop sharing your location with Twoo at any time. How to do this depends on the browser you are using, but you can usually find it in your browser settings or preferences.

At Twoo, we take the safety of our members very seriously. Please read our Guide to Online and Offline Safety to get tips on how to protect yourself.

The Twoo apps on your smartphone follow the language of your phone settings. If you want to change the language of the app, please change the language in your phone.

We made our developers spend a lot of time on making sure that our mobile website runs smoothly on all possible cell phones with different browsers and operating systems. Nevertheless it is possible that some of the features that we provide are not supported by older devices. The problem may apply particularly to older versions of Nokia and BlackBerry. If you are using one of them, we might not be able to help ... Yes, we feel really bad about it :(

E-mail us at info-en@twoo.com

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