Here is a list of the top questions we receive from users just starting out on Twoo.
How can I change the amount of mail notifications I receive?
Mail notifications are e-mails sent to your e-mail address to alert you when you have a new visitor, a new message, a new match... You can choose if you want to receive them or not. It's up to you, but remember: if your match is visiting your profile, you might want to know about it immediately, don't you?
You can always change your mail notification settings by going to Settings. Click the pencil icon next to 'Mail settings' and choose your preferred notification settings. Don't forget to save your changes!
How can I change what I’m looking for?
You can edit your preferences on your profile page or in the search filter.
How do I send someone a message?
Visit the profile of the person you want to contact. Hit Chat and type what you want to say in the text box. Enjoy chatting on Twoo!
I want to change my birth year
Due to safety reasons, you can only change your date of birth once. If you made a mistake in your birth year and you can't correct it yourself anymore, please contact the Help Desk with a scan of your ID so we can correct it for you.
I've forgotten my password. What do I do?
Click on the 'Forgot your password?' link on the log in page and follow the instructions.
How can I block users?
On all profiles and in all messages, you'll find a 'Block' link if you click the three dots in the circle or the flag at the right. Blocked users can no longer contact or visit you. You won't see them in Discover or in your search results.
You can also report abuse by clicking 'Report abuse' on the user's profile or in his/her private message. If you want to report someone that you can't find in your inbox anymore, you can contact us and include any useful information that might help us to identify this user. We'll make sure to look into it, but it might take a little longer than the direct reporting method described above.
Why can't I register anymore on Twoo?
Since we announced the closure date of Twoo, we are not onboarding any new users. Existing users can continue using Twoo until the service closes on June 30, 2022, at 10:00.
How do I delete my account?
Are you sure you want to leave us? We'll miss you a lot!
If you're sure you want to delete your account, please go to Settings and click the Edit icon in the Account section. Then click 'Delete account' and follow the instructions.
