Twoo collaborates closely with the Belgian Federal Computer Crime Unit. Twoo makes sure all data for further investigation is saved for another 6 months. In case of offences that are prosecuted only upon complaints, we guide the member to the correct authority, and we make sure all data is saved in case the police needs it. Below, police officers can find more information on what kind of data can be requested from Twoo and how.
Types of personal data collected by Twoo:
Public information published by members:
Private information added by members:
History and logs:
As long as an account is active, all of the above information is available (disclaimer: due to technical issues, it is always possible that information got lost). Twoo stores data for a period of 6 months after profiles are blocked or deleted. If you wish to prolong this period, please inform Twoo of this request and the reason for your request.
Please read our Privacy Statement for more information on Twoo’s policy on saving data.
International police forces
Unfortunately we are legally not allowed to provide you with any personal details regarding a user, as we are a Belgian company. Please use the appropriate procedure through a Commission Rogatoire Internationale (CRI) (now also known as a Letter of Request).
Meanwhile, if you pass us the userID or the e-mail address of the account, we will already collect the data you request and one of our Community Managers will verify if the account needs action (if you prefer us not to block the account, please let us know!).
Belgian police forces
Data can be obtained by sending Twoo an official request. Your request should contain the following information:
To obtain private messages, we require a search warrant. Official requests can be sent to Lien Louwagie, VP of Community:
You can expect an answer within 2 weeks. For urgent requests (for example missing persons), please mention the urgency clearly on the request.
